FAQs & Gifting

Buying something from us for yourself or someone special, should feel simple, not stressful. Here’s some FAQs if you have any queries:

What sort of things do you sell?
We create feel-good gifts designed to spread positivity — including our much-loved Positive Pals, affirmation gifts, and crochet flowers. Our Twisted Garden range is our DIY fuzzy wire kits which give you the opportunity to create your own flowers or animals. Each item is chosen to uplift, comfort, and brighten someone’s day.

Can I send my order directly to someone as a gift?
Yes! You can ship your order straight to the recipient. Just enter their address at checkout - sending your gift directly to your chosen recipient, ready to brighten their day.

Can I include a personalised note?
Absolutely. We offer handwritten gift notes to make your order extra meaningful. Simply add your message at checkout and we’ll take care of the rest.

Will prices be included in the parcel?
No — we never include any pricing information in our packages, so your gift arrives beautifully and thoughtfully presented.

Where do you ship?
We currently ship within the UK only.

How long will my order take to arrive?
Delivery times may vary slightly, but we aim to dispatch your order as quickly as possible so your positivity reaches its destination without delay.

What if I need to return an item?
Please refer to our Returns Policy for full details on returns and eligibility.

What if my order arrives damaged?
If something isn’t quite right, please get in touch with us as soon as possible and we’ll do our best to resolve it quickly.

What if I have another query?
Please get in touch and we will do our best to help 

---